The T-Mobile Prepaid Visa® Card is being discontinued.
The T-Mobile Prepaid Visa® Card (“T-Mobile Card”) will be discontinued effective July 27th, 2016. After June 27th, 2016 you will no longer be able to reload your T-Mobile Card or access the T-Mobile “Mobile Money” app. Please be sure to remove any recurring debits or direct deposits being sent to your card no later than June 27th and spend down any available balance remaining by July 27th. You will be sent more information regarding your account at a later date. Thank you very much for using your T-Mobile Card. We regret any inconvenience you may experience. For any questions, please contact the number printed on the back of your T-Mobile Card.
Answers to frequently asked questions
Effective July 27, 2016, all services in connection with this Card program will be discontinued. Your account will close on July 27, 2016 or on your Card's expiration date, whichever comes first. This means that on the effective date that applies to you, your T-Mobile Card will no longer be usable.
The T-Mobile Card has provided consumers with a safe and easy alternative to banking /financial services. As the prepaid market has grown and evolved, there are now more prepaid card solutions available to consumers. T-Mobile will continue to watch the personal finance space for new mobile-first ways to help customers.
If you have recurring load activity, such as direct deposit with your bank, payment provider or payroll, you must make arrangements to stop these loads from posting to your account as soon as possible before June 27, 2016. Any recurring loads sent to the account on or after June 27, 2016 will be rejected and returned to the payer.
If you have set up recurring bill payments, you must cancel and make other arrangements as bill payments will not be made after July 27, 2016.
Please consider withdrawing, spending, or paying down your remaining balance prior to July 27, 2016.
Effective June 27, 2016, you will not be able to reload your T-Mobile Card. This means all cash loads, mobile check deposits, and recurring load activity, such as direct deposit of your pay or government benefits payments, will no longer be available. If you have recurring load activity you must make arrangements with your bank, payment provider or payroll department to stop these loads from posting to your account as soon as possible before June 27, 2016. Any recurring loads sent to the account on or after June 27, 2016 will be rejected and returned to the payer.
You will be able to access your account online until July, 27, 2016.
If you feel your statement or receipt is wrong, or lists a transfer you’re unsure about, please do one of the following:
Download and fax/mail our dispute form , call us at 1 (866) 306-9636, or write to us at:
6220 Stoneridge Mall Rd.
Pleasanton, CA 94588
In case of errors or questions about your Card Account, call or write us as soon as you can. We must allow you to report an error until one hundred and twenty (120) days after the transaction you believe was wrong was credited or debited to your Card Account.
Please give us the following information:
- (1) your name and account number;
- (2) the dollar amount of the suspected error; and
- (3) identify and explain the error or why you need more information.
We will investigate your query and correct any error promptly. If we take more than ten (10) business days to do this, we will credit your account for the amount you think is in error, so that you have the use of the money during the time it takes us to complete our investigation. See Cardholder Agreement for more details.
Effective June 27th, the T-Mobile Mobile Money app will be discontinued. If this app is already downloaded to your phone, you will no longer be able to open it in order to log in. You can continue to access your account online through July, 27, 2016.
Any available balance remaining in the account after July 27, 2016 will be refunded to you by check. The check will be mailed to you at the address on your account within thirty (30) days of July 27, 2016.
The available balance remaining in the account is subject to adjustment based on refunds and/or the outcome of dispute claims. If a claim is submitted and/or resolved in your favor after July 27, 2016, and a check for the available balance was already sent to you, a separate check representing the value of the favorably resolved claim will be mailed to you.
Any available balance remaining in the account after July 27, 2016 will be refunded to you by check. The check will be mailed to you at the address on your account within thirty (30) days of July 27, 2016. If it is past the thirty (30) day window, you had a remaining balance on your account and you have not received a final check, please call 1‑877‑554‑2339. For any other inquiries, please call the telephone number printed on the back of your T-Mobile Card.
If you have lost a card but never registered it, you will not be able to retrieve the funds as an unregistered card is treated as cash and cannot be linked to you as a cardholder.