Getting a T-Mobile Card
If you are a T-Mobile wireless customer and do not have a Social Security Number or do not want to share it, we allow you to scan another form of government documentation for registration.
When using an approved government document for registration:
- You must be a T-Mobile wireless customer
- You can only register without a Social Security Number once per valid T-Mobile phone number
- Some features such as remote check deposit and connecting your bank account will not be available
Using My T-Mobile Card
- Your name, address, and phone number
- Your prepaid card account number
- A description of the error or the transaction you are disputing. Explain as clearly as you can why you believe it is an error or why you need more information.
- The dollar amount of the suspected error
- Your e-mail address
6220 Stoneridge Mall Road
Pleasanton, CA 94588
or fax-(623) 336-6699
or email to email@example.com
You can also file a dispute by calling (866) 306-9636
T-Mobile Wireless subscribers who provide their T-Mobile wireless number at registrationStandard
Purchase / Maintenance Fees
Retail Purchase Fee$4.00*
*Retail Purchase Fee refunded to Card Account for T-Mobile wireless subscribers upon registration$4.00
Monthly Maintenance Fee$0$5.00 / month
Waived for cardholders who load $500 or more on the Card during the preceding monthly billing cycle
Value Load/Reload Fees:
Retail$0 in T-Mobile stores;
$3.00 - $3.95 elsewhere (varies by retailer). Fee is refunded for reloads of $300 or more$3.00 - $3.95 (varies by retailer)
Fee is refunded for reloads of $300 or more
Direct DepositNo charge
Visa ReadyLinkVaries by retailer
POS PIN TransactionNo charge
POS Signature TransactionNo charge
Domestic ATM Withdrawal Fee$0 at in-network ATMs nationwide
$2.00 at out of network ATMs
(see explanation below)
Domestic ATM Balance Inquiry Fee$0per transaction
International ATM Withdrawal Fee$0$4.00 per transaction
International ATM Balance Inquiry Fee$0$1.00 per transaction.
Foreign Transaction Fee2.0% of the amount of the Foreign Transaction
Teller CashWithdrawal Fee $2.00 per transaction
Card to Card TransactionNo charge
Customer ServiceNo charge
Reissue CardNo charge
Lost/Stolen Replacement Card$0$6.00 per request.
Express Card Shipping Fee$25.00 per request
Check Request Fee$0$5.95 per request
(charged if your Card Account is closed and a check is issued for the remaining balance).
Bill Payment Fee – Electronic/Paper CheckNo charge
Bill Payment Fee – Expedited$10.00 per transaction
Fee for Written Account History$3.00 per request
You can choose any of the following alerts:
- Daily balance alert
- Weekly balance alert
- Transaction alerts – approved or declined transactions, loads, bill payments, etc.
- Service alerts – password changes, PIN changes, etc.
*Note: If you choose to receive text messages, standard text messaging rates from your wireless provider may apply.
*The Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholders must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.