Important information regarding your T-Mobile Account: The T-Mobile Prepaid Visa® Card (“T-Mobile Card”) will be discontinued effective July 27th, 2016. After June 27th, 2016 you will no longer be able to reload your T-Mobile Card or access the T-Mobile “Mobile Money” app. Please be sure to remove any recurring debits or direct deposits being sent to your card no later than June 27th and spend down any available balance remaining by July 27th. You will be sent more information regarding your account at a later date. Thank you very much for using your T-Mobile Card. We regret any inconvenience you may experience. For any questions, please contact the number printed on the back of your T-Mobile Card.

FAQs

Getting a T-Mobile Card

The T-Mobile Visa Prepaid Card gives you the power to make purchases worldwide everywhere Visa debit cards are accepted. You can use the Card for everyday expenditures when you are at home, out and about or abroad! The T-Mobile Card can be used to make online, phone or mail order purchases. It can also be used at millions of ATMs worldwide (both in-network and out of network ATMs; Card registration required). If your card is ever lost or stolen, the Visa Zero Liability Policy protects you from unauthorized use* (see disclosure below for more information).
You must be a U.S. citizen or U.S. resident alien over 18 years old with a valid Social Security Number and a verifiable physical street address to get a Card. Currently we do not offer T-Mobile Cards to residents of Puerto Rico, Guam, U.S. Virgin Islands, American Samoa or other U.S. territories. During the registration process, you will be required to supply your name, a verifiable physical U.S. street address, date of birth, and Social Security Number. P.O. Boxes are not acceptable.

If you are a T-Mobile wireless customer and do not have a Social Security Number or do not want to share it, we allow you to scan another form of government documentation for registration.

No, but many fees will be waived if you provide your T-Mobile wireless number at registration.
You must be at least 18 years of age.
Yes, as long as you are a permanent resident age 18 and over with a verifiable physical U.S. street address (no P.O. boxes) and a valid Social Security number. If you are a T-Mobile wireless customer, you can supply a form of government documentation for registration.
Your first and last name, verifiable physical U.S. street address (no P.O. boxes), phone number, email address, date of birth and Social Security Number.
We are required by Federal Law (USA PATRIOT Act) to obtain, verify and record information including your first name and last name, verifiable U.S. street address (no P.O. Boxes), date of birth, Social Security number and other information that will allow us to reasonably identify you. This requirement helps to prevent the card from being used for illegal purposes.
IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: when you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.
You can still enroll using your Individual Taxpayer Identification Number (ITIN) or Tax ID. If you are a T-Mobile wireless customer, you can also register by submitting a photo of an approved form of government documentation such as your driver’s license, matricula consular, foreign passport, or foreign ID.

When using an approved government document for registration:

  1. You must be a T-Mobile wireless customer
  2. You can only register without a Social Security Number once per valid T-Mobile phone number
  3. Some features such as remote check deposit and connecting your bank account will not be available
No. The T-Mobile Card is not a credit card or a gift card, it is a reloadable prepaid card. To use it, you must first load money into your T-Mobile Card account. To load money initially, you can add cash at participating retail locations. After registering your card and receiving a T-Mobile Card personalized with your name, you have more options to load: you can load directly from your bank account, direct deposit all or part of your paycheck, deposit your government benefits or reload cash at retailers, including T-Mobile stores. When you use the T-Mobile Card, the amount of your purchase is automatically deducted from the card account balance.
There are a few reasons why you may not successfully pass the verification process for a personalized card. For more information on your account status, please contact the number on the back of your card for and a customer service representative can assist you.
Please allow 7-10 business days for your T-Mobile Card personalized with your name to be delivered.
 

Using My T-Mobile Card

Click here or activate your card via the Mobile Money card app. You can also call the 24-hour automated phone system toll free at (866) 306-9636 to activate your card.
Registering your T-Mobile Card allows you to enjoy the full range of benefits including direct deposit, bill payment, withdrawals at an ATM and sending money to another T-Mobile Card cardholder. When you register your card, you will receive a T-Mobile Card personalized with your name. If you do not register your card, you can only spend the initial amount on your card.
After registering your card, you can use the T-Mobile Card to obtain cash from any Automated Teller Machine ("ATM") that bears the Visa Acceptance Mark. All ATM transactions are treated as cash withdrawals. You will need to enter your PIN when prompted, and select “checking” to access your money. There is no fee at an in-network ATM. A fee applies to each ATM withdrawal from an out-of-network ATM, in addition to any fees the ATM terminal owner may impose.
You will receive your PIN when you activate your Card. You can change your PIN by logging into your online card account and selecting Account Settings under the My Account tab or calling the 24-hour automated phone system at (866) 306-9636. Note: you cannot use your PIN to withdraw cash until you have completed registration.
The T-Mobile Card can be used everywhere Visa debit cards are accepted. Your T-Mobile Card can be used to make purchases online, over the phone, or through mail order. In addition, once you register your T-Mobile Card, you can use it to check your balance and withdraw cash at ATMs. Note: Not all car rental companies and hotels accept prepaid cards.
The T-Mobile Card can be used anywhere Visa debit cards are accepted. Due to regulatory requirements, there are certain regions and locations where transactions may be restricted. For questions regarding restrictions, please call 1 (866) 306-9636.
Absolutely! Log into your online card account, select ‘My Phone’ and enter your wireless phone number. From there, you will be guided through the steps in order to pay your bill.
When purchasing gas, it is strongly recommended that you pay inside at the cashier. If you choose to pay at the gas terminal outside (pay at the pump), you must have at least a $125 balance. If you don't have at least a $125 balance, your purchase may be declined.
Yes, but use caution. When the total amount due is unknown (for example when you check into a hotel), merchants have the right to pre-authorize the purchase, which puts a hold on the funds. A restaurant, for example, might hold up to 20% or more to cover whatever you tip. To avoid this kind of hold, we recommend that you call hotels and rental car companies first to inquire about their prepaid card policy.
There are no withdrawal fees if you use one of 42,000 in-network ATMs. The nearest in-network ATM can be found here. If you use an out-of-network ATM, you will be charged a $2 Domestic ATM Withdrawal Fee in addition to any fees charged by the ATM owner.
Yes, you may use your T-Mobile Card everywhere Visa debit cards are accepted. Your card must be registered before most merchants will let you make an online purchase. Most websites also ask for your security code (3 digit code on back of card near signature panel). See the example below to find your CVV2 code:
Card Verification Number
CALL IMMEDIATELY (866) 306-9636 if your card is lost or stolen. After you cancel your T-Mobile Card, a replacement card with the remaining balance will be mailed to you, if the card has been registered. A fee for this service may apply. As long as the lost or stolen T-Mobile Card is reported immediately, you generally will not be responsible for any unauthorized charges. Note: full reimbursement of any fraudulent charges is provided through the Visa Zero Liability Policy* (see disclosure below for more information). We reserve the right to review any disputed charges based on our risk policy.
If you suspect an error, have questions about a transaction, or wish to dispute a transaction that has been posted to your Card Account, log into your Card Account to download a dispute form. You will be required to provide the following information:
  • Your name, address, and phone number
  • Your prepaid card account number
  • A description of the error or the transaction you are disputing. Explain as clearly as you can why you believe it is an error or why you need more information.
  • The dollar amount of the suspected error
  • Your e-mail address
Send the above information to:
Customer Service
6220 Stoneridge Mall Road
Pleasanton, CA 94588
or fax-(623) 336-6699
or email to bhn.disputes@bhnetwork.com
You can also file a dispute by calling (866) 306-9636
If you would like to close or cancel your Card Account, please call (866) 306-9636 and select to speak to a representative.
 

FEES

  • T-Mobile Wireless subscribers who provide their T-Mobile wireless number at registration
    Standard

Purchase / Maintenance Fees

  • Retail Purchase Fee
    $4.00*
    *Retail Purchase Fee refunded to Card Account for T-Mobile wireless subscribers upon registration
    $4.00
  • Monthly Maintenance Fee
    $0
    $5.00 / month
    Waived for cardholders who load $500 or more on the Card during the preceding monthly billing cycle

Value Load/Reload Fees:

  • Retail
    $0 in T-Mobile stores;
    $3.00 - $3.95 elsewhere (varies by retailer). Fee is refunded for reloads of $300 or more
    $3.00 - $3.95 (varies by retailer)
    Fee is refunded for reloads of $300 or more
  • Direct Deposit
    No charge
  • Visa ReadyLink
    Varies by retailer

Transaction Fees

  • POS PIN Transaction
    No charge
  • POS Signature Transaction
    No charge

ATM Fees

  • Domestic ATM Withdrawal Fee
    $0 at in-network ATMs nationwide
    $2.00 at out of network ATMs
    (see explanation below)
  • Domestic ATM Balance Inquiry Fee
    $0per transaction
  • International ATM Withdrawal Fee
    $0
    $4.00 per transaction
  • International ATM Balance Inquiry Fee
    $0
    $1.00 per transaction.
In addition, when you use an out of network ATM for any transaction, including a balance inquiry, you may be charged a fee by the ATM operator even if you do not complete a withdrawal. This ATM fee is a third party fee amount assessed by the individual ATM operator only and is not assessed by us. This ATM fee amount will be charged to your Card.

Service Fees

  • Foreign Transaction Fee
    2.0% of the amount of the Foreign Transaction
  • Teller Cash
    Withdrawal Fee $2.00 per transaction
  • Card to Card Transaction
    No charge
  • Customer Service
    No charge
  • Reissue Card
    No charge
  • Lost/Stolen Replacement Card
    $0
    $6.00 per request.
  • Express Card Shipping Fee
    $25.00 per request
  • Check Request Fee
    $0
    $5.95 per request
    (charged if your Card Account is closed and a check is issued for the remaining balance).
  • Bill Payment Fee – Electronic/Paper Check
    No charge
  • Bill Payment Fee – Expedited
    $10.00 per transaction
  • Fee for Written Account History
    $3.00 per request
There are no overdraft fees. The T-Mobile Card is a prepaid card – you only spend what you load.
 

Alerts

With alerts, you automatically get a text message* and/or email when a specified card account activity occurs.

You can choose any of the following alerts:
  • Daily balance alert
  • Weekly balance alert
  • Transaction alerts – approved or declined transactions, loads, bill payments, etc.
  • Service alerts – password changes, PIN changes, etc.
You can sign up for alerts by logging into your Card Account online and selecting Account Settings under the My Card Account tab.

*Note: If you choose to receive text messages, standard text messaging rates from your wireless provider may apply.
You can sign up for alerts by logging into your Card Account online and selecting Account Settings under the My Card Account tab.
 

Website

The T-Mobile Card website uses the latest 128-bit encryption technology to secure your Card Account and personal information online. We follow strict procedures to ensure your Card Account and personal information is never shared or misused in any way. For more information regarding your privacy, please view our Privacy Policy.
The T-Mobile Card website is best viewed with Microsoft Internet Explorer 9.0 or higher, Firefox 25.0 or higher, Safari 5.1 or higher, and Chrome 31.0 or higher.

*The Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. Cardholders must notify issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.